Shipping and delivery

We deliver in the Netherlands and abroad. You choose where and when. We work together with PostNL for the small products. We deliver the large products ourselves. The available delivery methods depend on what you have ordered and you will see these appear automatically when ordering.

Free Shipping

Orders in the Zazuhome webshop from minimal €850,- turn into free delivery in the Netherlands.
For orders of large items that cannot be shipped with PostNL and under €850, we charge €50 delivery costs for orders in the Netherlands and Belgium. Unfortunately we can't provide these articles not to the Wadden Islands. This is because we deliver with our own transport and the crossing to the beautiful islands is too expensive.
In other countries the shipping costs depend on your order. You will see the shipping costs appear automatically when ordering or take contact our customer service.

Delivery time

With every product on our site you will find an indication of the expected delivery time. It is an indication, not a guaranteed delivery time.

Due to the tightened government measures regarding the coronavirus, different delivery times than normal apply. We ask that you read the information below carefully.

The number of online orders has increased significantly due to the new corona measures. We are currently processing many more orders than usual. We work with man and power to ship all orders as quickly as possible. Also our delivery guys and the parcel services are busier than ever. As a result, the delivery of your order by PostNL may be delayed by a few days. Deliveries to us can also be delayed, unfortunately we have no influence on this. This is an exceptional time and we ask for your understanding.

If you order multiple items with different delivery times, your order will only be shipped as soon as we have all items ready for you. Therefore, keep to the delivery time of the item with the longest delivery time.

Depending on the size and weight of the items ordered, we use two types of delivery services:

Delivery by PostNL parcel service

Small items: PostNL parcel service.

We send smaller items with PostNL's parcel service. You will receive an e-mail as soon as possible after ordering with the message that we have shipped your order.

If you are not there to receive your order, the package will be delivered to the neighbors. If they are not at home, the delivery person will come back the next day. If you are not there yet, he will deliver the package to the nearest post office. You can pick it up there for two weeks. You can read where you can pick up your package on the not-at-home message that the delivery person leaves with you.

Of course we do our best to deliver orders on time, but sometimes a delivery can be delayed due to circumstances.

Tip: you can specify an alternative delivery address when ordering. For example, you can have the package delivered to your work.

Shipping costs within the Netherlands (incl. track and trace)

Mailbox package+: € 4.10
Standard package: € 6.75
Big package: € 13.00

Delivery of large and/or heavy items

Large items: by appointment by our drivers

Larger items (such as chairs, sofas, cabinets) and fragile items cannot be shipped with PostNL's parcel service. Our own drivers will deliver those orders to you. As soon as the order comes in, we call or email for a delivery appointment (usually 3/4 days before delivery). It also indicates an expected time slot for delivery so that you don't have to wait all day.

The driver is alone when delivering your order. Have you ordered a large item such as a large cupboard or sofa? Then it is a good idea to arrange some extra help with unloading yourself.

Preparation

– We count on good accessibility of the area in which delivery is to be made. So make sure that the route is clear and remove vulnerable items.
– If necessary, also remember to protect parquet, laminate or other floor coverings with plastic or cardboard against damage that can occur when moving and placing the products.
– Zazuhome is never liable for damage of any kind, caused by Zazuhome bringing in and/or placing the products.
– Make sure that the purchased item fits through the entrance.

Delivery appointment

– Up to 2 days before the planned delivery date, you can arrange another delivery address or delivery date with our customer service.
– Make sure you are present on the delivery date. If you are not there, delivery costs will be charged again for a next delivery. To make a new delivery appointment, please contact our customer service.

Where is it delivered to?

– Our carriers deliver up to the first threshold of the delivery address, no further and not to a floor within the building, unless expressly agreed otherwise.
– delivery to a maximum of the 3rd floor (in connection with occupational health and safety legislation). If there is an elevator and the items fit in the elevator, delivery will also be made to the 4th floor and above.
– at a joint front door and no bell at the required door: delivery over the threshold of the joint front door.
– at campsites and holiday parks, delivery is made up to the barrier and not on the site itself.
– If there are problems with the delivery, have the driver make a note of this and report the problem to our office within 24 hours customer service.
– If the products are brought in, placed and removed from the packaging at your request, this is at your risk. We do not have to cooperate with such a request.

Shipping costs Germany

Postal Codes:

  • Isselburg, Emmerich and Kleve = €50,-
  • Bocholt = €60,-
  • Borken, Ahaus, Gronau (Westphalia), Wesel = €75
  • Ruhr region: Dortmund, Bottrop, Essen, Duisburg, Bochum, Gelsenkirchen, Oberhausen, Hagen, Hamm, Herne, Mülheim an der Ruhr = €100
  • Other zip codes = €150

Delivery times

Check when your order will be delivered. For packages sent with PostNL, different delivery times apply than for large and/or heavy items.

Parcels by PostNL parcel service

Monday to Saturday: 9:00 am – 6:00 pm
Sunday: not possible

Large and/or heavy items by our drivers

Monday to Friday: 9:00 am – 6:00 pm